Refund and Returns Policy

Refund and Return Policy for TrendyandUnique

At TrendyandUnique, we are committed to ensuring a positive shopping experience for our customers. Please review our refund and return policy below:

1. Policy Duration
   • Our refund and return policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
   • Products can only be returned within 5 days after delivery, provided they meet the eligibility criteria.

2. Eligibility for Returns
   • To be eligible for a return, your item must:
     • Be unused and in the same condition that you received it.
     • Be in its original packaging.
   • Products that are broken, used, or damaged will not be eligible for return or refund.
   • Several types of goods are exempt from being returned, including:
     • Perishable goods (e.g., food, flowers, newspapers, magazines).
     • Intimate or sanitary products, hazardous materials, flammable liquids or gases.

3. Non-Returnable Items
   • Gift cards.
   • Downloadable software products.
   • Certain health and personal care items.

4. Partial Refunds
   • Partial refunds may be granted in the following cases:
     • Books with obvious signs of use.
     • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
     • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
     • Items returned more than 30 days after delivery.

5. Refund Process
   • Once we receive and inspect your returned item, you will be notified via email about the approval or rejection of your refund.
   • If approved, the refund will be processed, and a credit will be applied to your original payment method within 7 working Days.

6. Late or Missing Refunds
   • If you haven’t received your refund, follow these steps:
     • Check your bank account again.
     • Contact your credit card company, as it may take some time for the refund to be posted.
     • Contact your bank; there is often a processing time before the refund appears.
   • If you have done all of this and still haven’t received your refund, please contact us at support@trendyandunique.com.

7. Sale Items
   • Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

8. Exchanges
   • We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at support@trendyandunique.com and send the product to [insert physical address].

9. Gifts
   • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
   • If the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.

10. Shipping Returns
    • To return your product, mail it to: [insert physical address].
    • You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
    • For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee receipt of returned items.

11. Need Help?
    • For questions or concerns regarding refunds and returns, contact us at support@trendyandunique.com.

Note: TrendyandUnique reserves the right to deny returns or refunds if the product does not comply with our policy.